Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, subscribe to our newsletter, or contact us. This may include:

• Personal Identifiers: Name, email address, phone number, billing/shipping address.
• Order Information: Products purchased, date of purchase, delivery preferences.
• Technical Data: IP address, browser type, device information, and usage data through cookies.
• Communication Data: When you contact customer support via email, phone, or contact forms.

2. Legal Basis for Processing (GDPR Compliance)

We process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Contract Performance: To process and fulfill your orders, deliver products, and provide customer service.
• Legal Obligations: To comply with tax, accounting, and consumer protection laws.
• Legitimate Interests: To improve our services, prevent fraud, and ensure website security.
• Consent: For marketing communications where you have given explicit consent.

You have the right to withdraw consent at any time.

3. How We Use Your Information

We use the collected data for the following purposes:

• Processing and shipping your orders for Glucoban capsules.
• Communicating with you regarding your order status or inquiries.
• Managing returns, refunds, and warranty claims.
• Improving our website and product offerings.
• Detecting and preventing fraudulent or unauthorized transactions.
• Complying with applicable legal and regulatory requirements.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and for marketing purposes. You can control cookie preferences through your browser settings. Essential cookies required for order processing cannot be disabled. Third-party analytics providers (e.g., Google Analytics) may also set cookies; their data handling is subject to their own privacy policies.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share data with:

• Service Providers: Payment processors, shipping carriers (e.g., DHL, UPS, national postal services), and IT support providers.
• Legal Authorities: If required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or asset sale.

All third-party service providers are contractually obligated to protect your data and comply with GDPR.

6. International Data Transfers

Our business processes data within the European Union. However, some third-party services (e.g., cloud hosting, email providers) may transfer data outside the EU. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Typically, order data is retained for 7 years to comply with tax laws. Marketing data is retained until you withdraw consent.

8. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request deletion of your data where no legal obligation to retain exists.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, contact us at privacy@glucoban.shop. We will respond within one month. You also have the right to lodge a complaint with your national Data Protection Authority (e.g., Úrad na ochranu osobných údajov in Slovakia, Garante per la protezione dei dati personali in Italy, etc.).

9. Security of Your Information

We implement appropriate technical and organizational security measures, including SSL encryption, firewalls, and restricted access controls, to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 16. If we become aware of such data, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the "Effective Date" updated. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@glucoban.shop
• Mail: Glucoban s.r.o., Hlavná 15, 81101 Bratislava, Slovakia